Customer Service & Administration
Service Advisor – Technical – Automotive Full Time Permanent
THE JOB TITLE: Service Advisor – Technical
THE PRODUCT: Automotive Service Provider
THE SALARY PACKAGE: Up to £28,000 Basic + Benefits
THE TERRITORY: Oxford
THE COMPANY:
An exciting aftermarket business that provides the latest service-related products to both the independent aftermarket and franchised dealer sectors.
THE ROLE OF A SERVICE ADVISOR:
As a service advisor, you will be based out of head office and supporting primarily the independent motor repair network.
With car repairs becoming more and more complicated once a new part is fitted, it regularly requires “recoding” for the car ECU to recognise the change. Usually this service is limited to the dealership sector but now this same service is available to the independent garages and workshops.
Your role is to work closely with the repairers on the telephone via inbound calls and assisting them with this final and crucial step in the repair process. Your responsibilities will include:
- Answering incoming phone calls from customers
- Following the part programming process
- Escalate issues that arise
- Manage customer bookings
- Taking payment where needed
- Updating the CRM
This is not a hugely technical job as all of the training will be provided and by the time you get involved in the process the actual vehicle repair has been completed, you are required to finish off the pivotal, final part.
EXPERIENCE IDEALLY REQUIRED FOR A SERVICE ADVISOR:
This would be a fantastic opportunity for someone already involved in the automotive trade. Whether you’ve come from a technician, parts advisor or service advisor background (and others!) you will fit this role as all of the training will be provided and the role you will be doing itself doesn’t get too technically involved with the repair service.
The primary skill needed in this role is customer service. As you are dealing with customers all day long over the phone and via email, this is a very communication focused role.
CLICK TO APPLY FOR THE ROLE OF SERVICE ADVISOR:
THE CONSULTANT RESPONSIBLE FOR THIS VACANCY IS: DAVID JOBIN
FOR FURTHER AFTERMARKET VACANCIES: Please visit our website and follow us on LinkedIN and Facebook.
WE OPERATE A REFERRAL BONUS SCHEME: If you feel that this vacancy is not suitable for you or that, we would like to offer you the opportunity to recommend someone to us and earn a referral bonus in gift vouchers of your choice
Please note: we can only offer a referral bonus on candidates that are successfully placed in a new position. You will be posted your vouchers by first class recorded delivery the day that your recommended candidate starts their new position.